PURPOSE

Tier Tech International, Inc. is hiring an IT Operations Specialist as a direct report to the Corporate Information Technology Department. The selected candidate will provide end user support for hardware and software, support Cyber Security efforts, perform System Administrator tasks, and assist with Daily Operations of the IT Department. The selected candidate can expect the opportunity to grow their skill sets in various areas, such as: Cloud Platforms, Microsoft 365 and Azure Ecosystem, Microsoft Power Platform, and exposure to Cyber Security, and Cloud-based Services.

Typical Tasks

• Provide Tier I and Tier II End User Support (Workstation, Mobile, Software)
• Assist Processing Vendor RMA Requests, Warranty Support Administration, and Asset Tracking
• Perform Active Directory User Account Administration
• Review Security Logs, Reports, Alerts, and Email Quarantine
• Managed and Resolve Incidents via Internal Service Desk and ITSM Solution
• Assist with developing internal documentation, policies, and procedures
• Review & Analyze Vulnerabilities as they relate to our infrastructure
• Assist with Infrastructure Change Requests and Engineering Efforts
• Other Duties as Assigned

Qualifications

• Security Clearance: DOD SECRET, DOD TOP SECRET (Preferred)
• Education: Associates Degree in an Information Technology Area or Equivalent Experience
• IT Certifications: CompTIA A+, CompTIA Security+, ITIL (Preferred)

Experience and Skills

• 12+ Months Experience Providing End User Support
• Basic Understanding of Linux based Operating Systems (Ubuntu, RedHat)
• Understanding of Desktop Virtualization Technologies
• Willingness to Learn and Operate under pressure
• Willingness to perform tasks outside normal business hours (EX: System Patching, Outages)

Desired Experience and Skills

• Experience with Relational Databases
• Experience with Docker, Kubernetes, or Containerization Technologies
• Experience with Git and Subversion Control Software
• Familiar with PowerShell, Bash, Kusto Query Language and related technologies
• Familiar with the Microsoft Power Platform (PowerApps, PowerAutomate, and PowerBI

Desired Familiararity

• Operating Systems: Windows and macOS Operating Systems
• Mobile Devices: Android and iOS Mobile Operating Systems
• Cloud Platforms: Microsoft 365 and Microsoft Azure
• Desktop Applications: Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, Project, Visio
• Microsoft 365 Applications: Microsoft Teams, Planner, SharePoint
• Cyber Security: Understanding of Cyber Security Policies, Procedures, and Processes
• Threat Intelligence: Understanding of Cyber Threat Intelligence and Dissemination